Since 2003 · 1,700+ peopleNL · DE · FR · EN · TR

We speak your customers' language.

(01)Who we are

Since 2003 we've handled the conversations that matter to Europe's best-known brands — in their customers' language, day and night.

About ETB

Trusted by

(02)What we do

Four ways we take work off your plate.

01

Customer contact

Inbound, outbound, technical support and sales — by phone, chat, email and social media, 24/7.

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02

Back office

Administration, data processing, invoicing and insurance administration — organised and scalable.

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03

IT and digital

Software development, ISTQB-certified testing and cyber security — practical expertise alongside your team.

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04

Credit management

Receivables management, debt collection, legal support and reporting — firm on payment, careful with relationships.

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(03)How we work

People at the centre.Technology around them.

  1. 01

    Native-level teams

    Trained on your products and your tone of voice.

  2. 02

    Technology that assists

    Smart routing and live summaries — never instead of people.

  3. 03

    Insight from every contact

    Shared dashboards, reviewed together.

Genesys AI-Driven CX Vision Award 2026

(04)Where we work

19 locations. 6 countries. One team.

colleagues
1,700+
locations
19
availability
24/7

Scroll to travel

Follow the sun. Around the clock.

All locations
  • The Netherlands1 office · Eindhoven
  • Germany1 office · Waldems
  • Türkiye14 offices · Istanbul, Antalya, Alanya +10
  • Bulgaria1 office · Sofia
  • Morocco1 office · Rabat
  • Suriname1 office · Paramaribo

(06)Careers

Your languages are a career.

Paid training from day one. A clear path to lead a team.

Let's talk.

Tell us about your customers. We'll take it from there.