(—)About ETB
People first. Since 2003.
ETB was founded with a clear idea: outstanding business process outsourcing starts with people. Today, more than 1,700 colleagues create customer and employee experiences for brands across Europe.
- founded
- 2003founded
- colleagues
- 1,700+colleagues
- locations
- 19locations
- Dutch-speaking BPO in Türkiye
- #1Dutch-speaking BPO in Türkiye
(01)Our story
ETB through the years.
- 2003
A people-first start
ETB is founded to deliver outstanding BPO services, built on quality and a customer-centric mindset.
- Growth
From local to international
Driven by innovation, transparency and investment in people, offices open in Türkiye, the Netherlands, Germany, Suriname and Bulgaria.
- 2025
A great place to work
ETB is certified as a Great Place to Work® and named one of the Best Workplaces in Türkiye.
- 2026
Recognised for AI-driven CX
ETB wins the Genesys AI-Driven CX Vision Award and strengthens its services in Belgium with FSMA certification.
- Today
1,700+ people, 19 locations
The largest Dutch-speaking BPO company in Türkiye, serving brands across Europe.
(02)Mission
We deliver outstanding, inspiring and authentic customer and employee experiences.
(03)Vision
A future where happy and engaged employees are the foundation for inspiring, authentic customer experiences — creating lasting value for our clients, employees, the environment and society.
(04)Values
- 01Transparency
- 02Integrity
- 03Entrepreneurship
- 04Ownership
- 05Humanity
- 06Fun
(05)Leadership
The team that guides ETB.
Our board combines years of expertise with a passion for innovation and growth.
Erol TazegülChairman of the Board
Naci EroğluChief Executive Officer
Berfin TazegülChief Strategy Officer
Mehmet ÇaltekinChief Financial Officer
Pascal MaternChief Operating Officer
(06)Great Place to Work®
Certified by the people who know us best.
We are certified as a Great Place to Work® for 2025, based on direct feedback from our employees. ETB was also named one of the Best Workplaces in Türkiye in 2025 — a milestone we are especially proud of.
(07)Locations
19 locations in six countries.
From Eindhoven to Paramaribo, every location is part of one connected team.
Türkiye Nearshore
- IstanbulBağlarbaşı Mah. Santral Sk. ETB Plaza No:27/A, Maltepe
- IstanbulSaklıvadi Sok. No:28 B, Kat 2, No:9, 34180 Bahçelievler
- AntalyaMeydankavağı Mah. 12. Cd. No:22/1, Muratpaşa
- AlanyaGüller Pınarı Mah. Hacet Cd. No:309, Ayşe Hanım Apt. Kat:1
- AnkaraOğuzlar Mah. Ceyhun Atıf Kansu Cd. No:47/1 D:1, Çankaya
- İzmirMansuroğlu Mah. Ankara Cad. 283/1 Sk. No:2/501, GSK Plaza, Bayraklı
- KonyaMusalla Bağları Mah. Kule Cd. No:8, Kule Plaza Kat:21, Selçuklu
- KayseriGevhernesibe Mah. Gür Sk. Ofisim Kayseri A Blok Kat:14 D:53, Kocasinan
- EskişehirSakarya-1 Cad. Gürdal Abacı Plaza No:50 Kat:7 D:24
- DenizliGazi Mustafa Kemal Blv. İstasyon Cd. Yılmaz İş Mrk. Kat:4 D:1, Merkez
- SamsunAtakent Mah. Atatürk Blv. 3. Kısım No:43 Kat:1, Platin Plaza, Atakum
- KaramanMansurdede Mah. 97. Sk. No:5/A, Merkez
- İzmitYenişehir Mah. Demokrasi Cd. No:25 Kat:1 D:1
- TrabzonSanayi Mah. Gül Sk. No:2 Kat:7 D:1, Ortahisar
The Netherlands Onshore
- EindhovenLichttoren 32, 5611 BJ Eindhoven
Germany Onshore
- WaldemsIndustriestraße 9, 65529 Waldems
Bulgaria Nearshore
- SofiaAdvance Business Center 1, Samara 4 Street, Sofia
Morocco Nearshore
- Rabat18, Rue Oued Baht, Agdal, Rabat
Suriname Offshore
- ParamariboKwattaweg 115, Paramaribo
(08)In the community
Sponsorships and partnerships.
- Sponsor of the Embassy in Ankara and the Consulate-General in Istanbul since 2023
- Collaboration with WWF Türkiye and the Adopt a Beach programme
- Partnerships with FD, Klantcontact.nl and BPBP Media, including CustomerFirst and Twinkle
- Sponsor of German youth football team MitternachtsSport e.V.
- Sponsor of the Carbon Founders Network
- Sponsor of the National Herring Party 2025
- Sponsor of CCW 2025 and exhibitor at CCW Berlin
- Sponsor of Open Varen